Communicating with your customers when a support issue arises is easy with our managed ticket system. Our flexible structure allows you to control what departments support and maintenance requests are delivered to. Customer can always view a full list of all of their support requests and exchanges with customer service.
The CRM (Customer Relationship Manager) feature allows you to:
- Create automated notices to your customers to alert them that their request has been attended to, and do it quickly and easily right from your administration panel
- Post a full record of all communication with particular customers
- Easily keep track of all of your support requests, and take care of them in a more efficient and organized manner
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